FAQ

❓ Frequently Asked Questions (FAQ) — Indian Velvet

Find quick answers to your common queries below 👇

1️⃣ What products do you sell?

We offer a wide range of beautiful & stylish Sarees for every occasion — casual wear, party wear, festive wear, wedding wear & more 🥻

2️⃣ How can I place an order?

Simple Steps to Order:

  1. Visit: www.indianvelvet.com

  2. Select your favourite saree

  3. Add to Cart & Checkout

  4. Fill your details & make payment

  5. Done! You will receive order confirmation on your WhatsApp & Email

3️⃣ What payment methods do you accept?

We accept:
💳 UPI / Google Pay / PhonePe / Paytm
💳 Debit & Credit Cards
🏦 Net Banking
💰 Cash on Delivery

4️⃣ How long will delivery take?

We usually deliver within:
🚚 4-5 Business Days after dispatch

Delivery time may vary based on your location & courier service availability.

5️⃣ How can I track my order?

Once your order is shipped, you will receive a tracking link on your WhatsApp & Email 📦

Alternatively, you can contact us for tracking updates.

6️⃣ Can I cancel my order?

Yes, orders can be cancelled only before dispatch.

To cancel your order, contact us immediately on:
💬 WhatsApp: +91 75758 60050
📧 Email: indianvelvetcare@gmail.com

Check our full Cancellation Policy here:
👉 Cancellation Policy

7️⃣ What if I receive a damaged or wrong product?

Don't worry! We accept returns only in case of:

  • Damaged Product

  • Wrong Product Delivered

  • Partial Shipment

Raise return request within 24 Hours of delivery.

Check our full Return & Refund Policy here:
👉 Return & Refund Policy

8️⃣ How do I contact customer support?

You can contact us anytime:

📲 WhatsApp: +91 75758 60050
📧 Email: indianvelvetcare@gmail.com

We are available Monday to Saturday — 10:00 AM to 8:00 PM

9️⃣ Do you deliver all over India?

Yes! We deliver our products all across India 🇮🇳

🔟 Is Cash on Delivery (COD) Available?

Currently, COD is available on selected products and locations. It will be shown during checkout.

1️⃣1️⃣ Are your sarees ready to wear?

Most of our sarees come Unstitched. You can get them draped/styled as per your preference from your local tailor or draper.

1️⃣2️⃣ How do I stay updated about offers?

Follow us for latest offers, discounts & new arrivals:
Instagram | Facebook | WhatsApp

1️⃣3️⃣ Is my personal information safe?

Absolutely! Your privacy is our priority 🔒
Check our full Privacy Policy here:
👉 Privacy Policy

We hope this FAQ helps you!
Still have a question? Feel free to contact us anytime ❤️