❓ Frequently Asked Questions (FAQ) — Indian Velvet
Get quick answers to your common queries 👇
1️⃣ What products do you sell?
We offer a wide range of beautiful and stylish Indian ethnic wear, including:
🥻 Sarees (Party wear, Festive, Wedding, Daily wear)
👗 Lehengas, Salwar Kameez & more coming soon!
2️⃣ How can I place an order?
It’s simple and quick:
- Visit 👉 www.indianvelvet.com
- Browse & select your favorite products
- Add to Cart & proceed to Checkout
- Fill your details & complete the payment
✅ That’s it! You’ll receive confirmation on WhatsApp & Email
3️⃣ What payment methods do you accept?
We accept all major payment options:
💳 UPI / Google Pay / PhonePe / Paytm
💳 Debit & Credit Cards
🏦 Net Banking
💰 Cash on Delivery (COD) (on eligible products & pin codes)
4️⃣ How long will delivery take?
📦 Orders are delivered within 4–5 business days after dispatch.
Delivery times may vary depending on your location and courier service.
5️⃣ How can I track my order?
Once your order is shipped:
🚚 A tracking link will be sent to your WhatsApp & Email
You can also log in to your account on our website to check real-time order status.
6️⃣ Can I cancel my order?
Yes, but only before the order is handed over to the courier.
In WooCommerce:
- If your order is still in processing, you will see a “Cancel Order” button in your account.
- Once dispatched, the cancel option is disabled (greyed out).
For details, refer to our 👉 Cancellation Policy
7️⃣ What if I receive a damaged or wrong product?
Don’t worry! We accept returns for:
❌ Damaged Product
❌ Wrong Product Delivered
❌ Missing/Partial Shipment
✅ You must raise a return request within 24 hours of delivery with a clear unboxing video.
More info: 👉 Return & Refund Policy
8️⃣ How do I contact customer support?
We’re always here for you:
📲 WhatsApp: +91 75758 60050
📧 Email: contact@indianvelvet.com
🕒 Support Hours: Monday to Saturday, 10:00 AM – 8:00 PM
9️⃣ Do you deliver all over India?
✅ Yes, we deliver PAN-India 🇮🇳 through trusted courier partners.
🔟 Is Cash on Delivery (COD) available?
COD is available for select products and locations.
You’ll see the COD option at checkout if eligible.
1️⃣1️⃣ Are your sarees ready to wear?
Most sarees are unstitched unless mentioned otherwise.
You can style or drape them with the help of your local tailor or stylist.
1️⃣2️⃣ How do I stay updated about offers?
🎉 Follow us on:
📱 Instagram | Facebook | WhatsApp Broadcast List
Stay tuned for exclusive deals, discounts & new arrivals!
1️⃣3️⃣ Is my personal information safe?
Absolutely! We follow strict data protection practices 🔒
Read more in our 👉 Privacy Policy
Still have questions?
💬 Feel free to contact us anytime — We’re happy to assist you 💖
