📦 Refund & Returns Policy
At Indian Velvet, we value your trust and strive to provide a worry-free shopping experience 💖
We accept returns only under the following conditions:
❌ Damaged Product
❌ Wrong Product Delivered
❌ Partial Shipment / Missing Product
📸 Mandatory Proof for Return Eligibility
To be eligible for a return or refund, you must record a clear unboxing video showing:
- The outer package condition
- Opening of the parcel
- Damaged/Wrong/Missing product
Without this video, your return/refund request will not be accepted.
⏰ Return Request Timeframe
You must raise a return request within 24 hours of delivery.
Requests after this window will not be accepted.
💸 Refund Process
Once we receive and verify your return parcel and unboxing video:
- Refund will be initiated within 24 hours
- Amount will be credited to your original payment method within 10 to 15 days.
📲 How to Raise a Return or Refund Request?
You can reach us via:
💬 WhatsApp: +91 75758 60050
📧 Email: contact@indianvelvet.com
Please include:
✔️ Your Order ID
✔️ Unboxing Video clearly showing damage/wrong item/missing contents
📦 Exchange & Replacement Policy
At Indian Velvet, we value your trust and strive to provide a worry-free shopping experience 💖
We accept Exchange and Replacement only under the following conditions:
❌ Damaged Product
❌ Wrong Product Delivered
❌ Partial Shipment / Missing Product
To be eligible for a Exchange and Replacement, you must record a clear unboxing video showing:
- The outer package condition
- Opening of the parcel
- Damaged/Wrong/Missing product
Without this video, your Exchange/Replacement request will not be accepted.
Exchange and Replacement will be provided within 3 days.
Exchange Products Will be delivered within 7 to 10 Days.
We promise to handle your request with care and ensure your satisfaction 🌸
Thank you for shopping with Indian Velvet 🙏
